How to Achieve Excellent Customer Service Seminar, Afternoon Session
The Corpus Christi Chamber of Commerce Invites You to the
“How to Achieve EXCELLENT Customer Service” Seminar
Did you know a national survey revealed that 96% of dissatisfied customers never complain – they just quietly go to a competitor!
How can you make sure that your company isn’t part of this statistic?
Join us on Tuesday, March 31, for three, fast-paced hours learning about a topic critical to your future business success.
The “How to Achieve Excellent Customer Service” seminar will show you:
- Simple tips to make the telephone your most important goodwill tool
- 3 small things your employees can start doing the very next day that are guaranteed to make your customers feel important
- A proven test to determine if you’re receiving positive “word of mouth” advertising
- An inexpensive incentive program to improve customer service by all employees
- Simple ways to ensure real listening to customers
- Tips for bosses on hiring, training, coaching
- “Red flag” words that can easily be replaced with these “cushion” words
- And much more!
Date and Time
Tuesday Mar 31, 2015
1:30 PM - 4:30 PM CDT
Tuesday, March 31, 2015
2 Convenient Times!
Morning Session: 8:30 a.m. - 11:30 a.m. (Registration begins at 8:00 a.m.)
Afternoon Session: 1:30 p.m. - 4:30 p.m. (Registration begins at 1:00 p.m.)
ONLINE REGISTRATION IS CLOSED, PLEASE REGISTER AT THE DOOR.
Seating is limited, RSVP online today or contact the Corpus Christi Chamber of Commerce at 361.881.1800!
Location
Del Mar College Center for Economic Development, Room 106
3209 S. Staples (Corner of Staples & Kostoryz)
Fees/Admission
$89 per person for Chamber Member businesses
$99 per person for Non-Member businesses
Fee includes course workbook and refreshments.
Contact Information
Madeline Shirley
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