General Manager - Victoria, TX

Full Time, MUST BE AVAILABLE TO WORK MOST WEEKENDS
From Tuesday-Sunday
$45,000-$50,0000
Associates degree preferred and managerial experience
Must have a professional appearance
 
Overall, Park Operations

  • Monitoring and maintaining park procedures to ensure a safe, family friendly environment
Daily Park Open/Closing
  • Ensuring all opening/closing procedures are being followed by supervisors and employees
  • Must close the park a minimum of 2x per week
Ensuring customer satisfaction to all customers
  • Ensuring that all procedures are followed by staff to provide safety and the best possible customer experience
  • Model and encourage friendly, fun, courteous attitude and behavior among employees.
Cash Control
  • Responsible for cash overages and shortages
  • Setting and follow up with policies and procedures for overages/shortages
  • Balance POS at beginning and end of each shift
  • Handling credit card disputes
Arcade Reporting
  • Oversee tracking of ticket/prize payouts on Redemption/Merchandising Games
  • Work w/ office assistant to complete Weekly reporting of sales/payouts/ROI for all games and attractions.
Inventory Control
  • Food & Beverage
  • Supplies
Overseeing Maintenance
  • Creating, updating, and completing project lists
  • Maintaining, updating and completing daily/weekly tasks
  • Evaluating completion of maintenance, tasks, and projects
Food & Beverage
  • Overall operations for food & beverage
  • Inventory and ordering for food & beverage products
  • Maintaining a current menu of profitable, relevant and simple items
  • Organization and cleanliness of kitchen and storage areas
  • Maintaining and updating POS system for all menu items
  • Semi-annual cost analysis of all items on the menu
Vendor Contracts
  • Oversee all outside vendor contracts
  • Evaluate all vendor contracts on an annual basis (or semi-annual if necessary)
Customer Relation
  • Handling all customer complaints in a timely and efficient manner.
  1. Communicating all complaints to owners within 12 hours of complaint
Employee Scheduling
  • Evaluate and oversee employee scheduling
  • Analyze customer traffic (for days of the week) and shifts to determine the number of employees needed for each station and shift. Adjust schedule accordingly.
  • Oversee scheduling and organization of parties and events, making sure that Rangers and staff are properly scheduled and prepared along w/ necessary supplies and food.
  • Oversee manager schedules to ensure proper coverage of the park.
Kitchen Training
  • Maintaining current training program for all kitchen and snack bar employees including paperwork required
  • Maintaining health dept. codes, procedures, and requirements
  • Assuring all staff know how to operate, clean, and maintain kitchen and snack bar equipment
Employee Training
  • Assisting the Owner/ Leaders in the following areas
  • Ongoing training and audits for current employees and managers
  • Maintaining consistent and effective communication with employees regarding operational items
  • Communicate expectations effectively
  • Responsible for maintaining and implementing a current training program for all inside and outside employees including all paperwork required.
  • Assist in first aid and safety training.
  • Maintaining all operational checklists to ensure that they are accurate and up to date
Employee Evaluations
  • Monitoring and giving feedback to managers, shift leaders and employees concerning their performance
  • Communicate praise &/or concern for individual employees to owners.
  • Evaluating all shift leaders and hourly managers’ work performance on a reoccurring basis
  • Year-Round Employees – Monthly basis
  • Seasonal Employees – Monthly basis
  • Assuring all disciplinary procedures are followed for all employees
  • Providing owners with up-to-date employee information for evaluations
Employee Hiring
  • Monitoring and keeping applications current
  • Assist in contacting applicants and conducting phone interviews.
  • Assist in screening applicants by personally accepting applications or conducting face-to-face interviews to determine eligibility.
  • Inform owners of eligible applications.
Monitor and update all of Media Outlets
  • Phone messaging.
  • Update and maintain phone automated phone messages to help promote events and different areas of the park.
  • Maintaining the phone message system to ensure that all information is accurate.
  • Answering the phone if office asst. is unavailable. Ability to communicate information effectively; take notes and deliver messages
TV Monitor Slides
  • Update and maintain all monitor slides to be sure information is relevant and current.
  • Ability to accept instruction and correction and apply the information to daily operations and responsibilities
Current Projects
  • Assist in developing cleaning and maintenance checklists.
  • Develop orientation program
  • Develop staff training programs
Must:
Ability to accept and complete extra requests and tasks given by owners.
Ability to take on more responsibility as jobs develop.
Master and apply "Essential Responsibilities and Competencies" on a daily basis.